Why EFEX

The EFEX Difference

EFEX is a young and keenly progressive managed services company that devises and deploys print, IT, network, cloud and voice and data solutions that are flexible, scalable, elegantly simple yet extremely robust, and surprisingly cost effective. We right-fit a mix of award winning hardware and services to deliver faster workflows. You will easily recognise the difference that reduced downtime and a single point of contact to support, maintenance and helpdesk issues can make to office productivity.

Simplicity

Deal with a single point of contact and receive one monthly itemised invoice for maintenance, support and supply.

Service

Personalised account management with unequalled and reliable same-day service. Technicians are onsite within 2–4 hours of call-out. We also provide 24/7 health checks and structured reporting. We deliver what we promise — every time. We will never compromise on the quality of our service.

Cost-down methodology

We can save you 20–50 % on your existing print and technology costs. Thanks to our flexible finance arrangements, you benefit from the latest technology without a dollar of capital investment.

Solutions that are made for your business

We are data driven and brand agnostic in the hardware, services and software we recommend. The only fixed element is quality; we procure award-winning hardware and services to back our proven methodology in every project. We combine our knowledge and experience with inventiveness and flexibility to devise a business technology plan that is unique to your business.

Support that goes beyond business

We’re not just talking about tech support here; we see ourselves as an extension of your business, providing support services that allow you to do what you do best. We want you to succeed, and as a young and go-getting team, we have the energy, enthusiasm, creativity and the skills to genuinely enhance your day-to-day technology experience.

Our Process

Health check

We undertake a health check of your business so that we can understand your business goals and the challenges you face. In the light of these, we evaluate the current state of the technology environment.

Recommendation

We identify desired outcomes, devise a strategy to meet them that is specific to your business, and propose a fit-for-purpose solution.

Implementation

Our implementation team conducts a seamless transition to your new business technology environment. All devices are remotely monitored by our service team for ongoing quality control and service accountability.

Optimisation

How can we continue to save you money and exceed your service expectations? We follow a continuous path of discovery to provide you with better technology, quicker service delivery and greater cost efficiency.